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Support & Services

The Internet is one of the fastest evolving technologies of all time.  While this offers tremendous opportunity, it also creates new challenges in constantly learning new technologies.  Although SunFish CM provides many tools necessary to easily work with these technologies, it does not limit the flexibility of what you can do. 


In order to ensure that the full power of the Internet can be utilized, SunFish CM has many advanced features.  Regardless of what you are trying to accomplish with SunFish CM, DataOn provides the full support to achieve your goals.

We not only understand ourselves as developers and provider of a superior Content Management Systems, but also as a service provider. Therefore, with the purchase or lease of our Content Management Technology we offer a multi-tier support & service package, which supports you with the realization and care of your Internet presence in all respect.


We do not only want to offer you a solution that meets your needs and requirements, but also the service to ensure your success, because we understand that all-embracing care is the basis of a satisfying and long-term partnership.


Your success with SunFish CM depends on your ability to utilize its features and take advantage of all the benefits they provide. Our support teams understand the product and are prepared to answer all questions, help solve problems, guide you through the system and ensure requests for technical assistance receive a rapid response.  Additionally, since much of the support is web-based, the support team is, with your permission, able to enter your CMS site and make changes immediately to your site to address your very urgent questions, issues and problems.  We provide complete service with all packages so you don’t need to be afraid of receiving large unexpected invoices.

Free Support includes:
- Online Forum
- Online Chat
- Telephone during business hours from 9 am- 5:30 pm
- Email and response within 24 hours
- Answer to feature questions
- Technical problem solution analysis
- Clarification on documentation


Besides support DataOn provides professional services to complement our SunFish CM applications.  Whether you are building an entirely new site or implementing your existing site in SunFish CM, we offer several services where you benefit from the skills and knowledge of our experienced employees to guarantee your project’s success.


DataOn provides the following services:
· product implementation
· product training
· support
· web design

News
February 2008, Jakarta - DataOn announces that PT. Tiara Adi Kencana has decided to implement the Enterprise edition of SunFish to renew their existing HR structures and extend them to a fully integrated management solution covering not only administrative but also strategic planning tasks.
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February 2008, Jakarta - DataOn announces that PT. Global Trans Energy International is going to deploy SunFish HR Enterprise in order to support the innovation of their existing HR structures. Still manually processing and managing various HR tasks for 350 employees, the company's HR was concentrated on ...
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February 2008, Jakarta - DataOn announces that PT. ALSTOM Power Energy Systems Indonesia ('Alstom Indonesia') is currently deploying SunFish Payroll in order to automate their payroll processing and more efficiently handle crucial accompanying HR tasks ....
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January 2008, Jakarta - PT. Bhakti Finance - financing, leasing and insurances provider for motorcycles, cars, and electronic goods is upgrading its Payroll system to SunFish Enterprise. PT. Bhakti Finance implemented DataOn's Payroll solution last year in order to urgently replace their payroll software, ...
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January 2008, Jakarta - DataOn announces that PT. Suryakemasindo Sejati ('Suryakemasindo') is implementating SunFish ERP in order to renew the structure of their business operation through automation and thus make it more transparent and efficient. Engaged in rotogravure printing and flexible packaging since 1993, this step was necessary ...
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January 2008, Jakarta - DataOn announces that PT. Dongsung NSC Indonesia ('Dongsung Indonesia') has decided to implement DataOn's SunFish HR Professional Edition to renew their time & attendance tracking and automate their payroll processing structures...
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December 2007, Jakarta - DataOn announces that PT Bank UOB Buana Tbk ('UOB') has selected SunFish as integrated HRIS solution to web-base and centralize the HR Management of their several branches and service outlets in order to properly support the bank's continuous growth.
more...

December 2007, Jakarta - DataOn announces that PT. Sumi Indo Kabel Tbk and PT. Karya Sumiden Indonesia have decided for SunFish HR as integrated HR solution that would help them to automate and streamline their HR administration and improve the management structures for their recruitment and training.
more...


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