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Support & Services

The Internet is one of the fastest evolving technologies of all time.  While this offers tremendous opportunity, it also creates new challenges in constantly learning new technologies.  Although SunFish CM provides many tools necessary to easily work with these technologies, it does not limit the flexibility of what you can do. 


In order to ensure that the full power of the Internet can be utilized, SunFish CM has many advanced features.  Regardless of what you are trying to accomplish with SunFish CM, DataOn provides the full support to achieve your goals.

We not only understand ourselves as developers and provider of a superior Content Management Systems, but also as a service provider. Therefore, with the purchase or lease of our Content Management Technology we offer a multi-tier support & service package, which supports you with the realization and care of your Internet presence in all respect.


We do not only want to offer you a solution that meets your needs and requirements, but also the service to ensure your success, because we understand that all-embracing care is the basis of a satisfying and long-term partnership.


Your success with SunFish CM depends on your ability to utilize its features and take advantage of all the benefits they provide. Our support teams understand the product and are prepared to answer all questions, help solve problems, guide you through the system and ensure requests for technical assistance receive a rapid response.  Additionally, since much of the support is web-based, the support team is, with your permission, able to enter your CMS site and make changes immediately to your site to address your very urgent questions, issues and problems.  We provide complete service with all packages so you don’t need to be afraid of receiving large unexpected invoices.

Free Support includes:
- Online Forum
- Online Chat
- Telephone during business hours from 9 am- 5:30 pm
- Email and response within 24 hours
- Answer to feature questions
- Technical problem solution analysis
- Clarification on documentation


Besides support DataOn provides professional services to complement our SunFish CM applications.  Whether you are building an entirely new site or implementing your existing site in SunFish CM, we offer several services where you benefit from the skills and knowledge of our experienced employees to guarantee your project’s success.


DataOn provides the following services:
· product implementation
· product training
· support
· web design

News
Jakarta, May 2010 - DataOn announces that PT. Astrindo Senayasa has begun to implement the SunFish HR Professional Suite in order to innovate their current manually handled HR management to achieve a better business performance...
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May 2010, Jakarta - DataOn announces that Laureoli International decided to rely on DataOn's SunFish HR Outsourcing package to handle personnel administration, time & attendance and payroll management for their Indonesian companies.
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April 2010 - Jakarta - DataOn announces that PT Modern Putra Indonesia (following short MPI) has decided to partner with DataOn and chosen SunFish as Software as a Service to operate the HR Management for their new but fast growing convenient store business.
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April 2010, Jakarta - PT Bank UOB Buana Tbk ('UOB') - who is engaged in providing general banking services such savings products, trade financing, bank guarantees, consumer loans, retail commercial loans, and corporate loans, etc. - is going ahead with their HR management innovation.
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March 2010, Jakarta - DataOn announces that Jatis Solution has selected the SunFish HR Enterprise Version in order to improve the organization and efficiency of its HR department.
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February 2010, Jakarta - DataOn announces the Bank of Tokyo-Mitsubishi UFJ (following BOTM UFJ) has decided to implement SunFish HR Enterprise to extend and partially replace existing HR software solutions.
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February 2010, Jakarta - DataOn announces that PT. Prodia Widyahusada (short Prodia) has selected the SunFish HR Enterprise Version in order to centralize and consolidate the HR operation for its 100 branches on one single platform.
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January 2010, Jakarta - DataOn announces that PT. Focus Garmindo - manufacturer of garment for export- has deployed SunFish HR Payroll in order get its most important HR processes for employee administration, time recording and payroll tasks automated quickly.
more...


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