Support & Services

The Internet is one of the fastest evolving technologies of all time.  While this offers tremendous opportunity, it also creates new challenges in constantly learning new technologies.  Although SunFish CM provides many tools necessary to easily work with these technologies, it does not limit the flexibility of what you can do. 

In order to ensure that the full power of the Internet can be utilized, SunFish CM has many advanced features.  Regardless of what you are trying to accomplish with SunFish CM, DataOn provides the full support to achieve your goals.

We not only understand ourselves as developers and provider of a superior Content Management Systems, but also as a service provider. Therefore, with the purchase or lease of our Content Management Technology we offer a multi-tier support & service package, which supports you with the realization and care of your Internet presence in all respect.

We do not only want to offer you a solution that meets your needs and requirements, but also the service to ensure your success, because we understand that all-embracing care is the basis of a satisfying and long-term partnership.

Your success with SunFish CM depends on your ability to utilize its features and take advantage of all the benefits they provide. Our support teams understand the product and are prepared to answer all questions, help solve problems, guide you through the system and ensure requests for technical assistance receive a rapid response.  Additionally, since much of the support is web-based, the support team is, with your permission, able to enter your CMS site and make changes immediately to your site to address your very urgent questions, issues and problems.  We provide complete service with all packages so you don’t need to be afraid of receiving large unexpected invoices.

Free Support includes:
- Online Forum
- Online Chat
- Telephone during business hours from 9 am- 5:30 pm
- Email and response within 24 hours
- Answer to feature questions
- Technical problem solution analysis
- Clarification on documentation

Besides support DataOn provides professional services to complement our SunFish CM applications.  Whether you are building an entirely new site or implementing your existing site in SunFish CM, we offer several services where you benefit from the skills and knowledge of our experienced employees to guarantee your project’s success.

DataOn provides the following services:
· product implementation
· product training
· support
· web design